Rosco Freight Policy:
Here at Rosco Canoes, we understand that you can't always come to us and therefore we give you the option of purchasing our large range of products via our website. We strive to bring you affordable prices through the best postage and handling prices available to us. Wherever possible, we have provided this cost at the checkout service on our site, however, due to the large nature of many of our products, a postage and handling cost cannot always be provided at point of purchase. Whenever this is the case, we have clearly marked the on the product page how the postage and handling (freight) process will work.
An example of our freight policy can be found below:
"We can freight craft all over Australia, however due to the size of the craft we can not quote freight for internet orders via the website. Each quote is calculated on an individual case depending on craft size, weight, and destination. When you place an order via our website, we will contact you to discuss freight options and costs. We will always endeavour to provide you with the cheapest freight price available to us. Should you wish to discuss freight, please feel free to contact us."
Items purchased will be sent standard Australia Post (where possible) unless otherwise specified (for example express or registered) in the comment section of the order. Customers who request specialist freight options will then be contacted to confirm the extra cost to upgrade to the service. Rosco will always endeavour to meet freight requests when made by customers but cannot guarantee the request. For items too large or heavy for standard Australia Post, Rosco will find the best and cheapest freight service available to us.
Some larger items, such as (but not limited to) boats, paddles, outriggers, and barrels can become expensive and difficult to freight around the country, especially to rural areas due to a limited amount of carriers who will carry such items. Often it is cheaper for us to freight to a depot rather than to your door. We will always advise you which option the quote is for but where a depot option is available, this is Rosco's preferred method to ensure the best deal for you, the customer. Please be advised that some locations, especially more rural areas, it may not be possible for us to freight larger items as we may be unable to find a carrier. We will always do our best to get the item to you as cheap as possible, in good condition, in a speedy manner.
Should you have any questions, please call us on 07) 3359 9330.
Thanks, The Rosco Team